Digital receptionist for local businesses
A receptionist for your website that answers customers and books appointments, 24/7.
NoLeadLost chats with visitors on your website, answers their questions using your prices, services and opening hours, and books them straight into the appointment calendar in your dashboard. You get a notification and can take over anytime.
Made for garages, plumbers, salons, electricians, builders, estate agents and clinics.
Our own website runs on NoLeadLost: the chat you open here is the product itself.
- Installed and set up for you
- No technical work on your side
- Cancel monthly
Product illustration. Names, times and prices are examples.
See it work
From question to appointment in 40 seconds
Here with a garage as the example. A customer writes in the chat on the website. The assistant checks the postcode, offers real times from the agenda and books the appointment. The business sees the request in the inbox, marked as urgent. It works the same way for a plumber, a salon or a clinic.
Try it yourself
Try it as one of your customers
Pick a kind of business and ask what your customers ask. This is the real assistant, set up for an example business with example prices and opening hours. It answers in the language you write in. Nothing you type here is stored.
Example Garage
Sam · digital assistant
Ask what one of your customers would ask: a price, an appointment, something urgent. Prices and opening hours are examples.
Two conversations the assistant had with us for the example garage, copied as written. Times depend on the day you ask.
Hi, my brakes make a grinding noise when I stop. Can you look at it this week?
I found some times for a brake check this week: Tuesday 6 October at 11:15, 12:45, or 14:30. Which one works for you?
Thursday morning works for me.
Thursday morning I can offer 8:00 or 10:45. Which do you prefer?
Wat kost een APK en kunnen jullie zaterdag?
Een APK kost bij ons vanaf €39,95 en duurt ongeveer 45 minuten. We zijn zaterdag geopend van 09:00 tot 13:00. Zal ik voor je kijken welke zaterdagtijden beschikbaar zijn?
Doe maar 10:15.
10:15 is helaas niet beschikbaar, maar ik kan wel 09:00, 10:00 of 11:15 aanbieden op zaterdag 10 oktober. Welke tijd past je het beste?
The problem
A customer who gets no answer calls the next business.
You're good at your job, and that's what you spend your day on. Meanwhile, questions go unanswered. You only notice when your calendar is emptier than expected.
Your hands are full
Under a car, up a ladder or with a client in the chair. The phone and email have to wait.
Customers search in the evening
Many enquiries come in after closing time. Customers often book with whoever replies first.
Follow-ups slip
Chasing a quote or sending a reminder matters, but it often doesn't happen.
How it works
Simple to start. Simple to use.
Up and running in 3 steps
- 1
Request an installation
Tell us about your business. We get back to you to plan the setup.
- 2
We set everything up with you
Your services, prices, opening hours, FAQ and the chat on your website. We test it together before it goes live.
- 3
Customers get answers and book
You log in to a dashboard that is ready to use and get a notification for every new appointment.
What happens when a customer sends a message
- Step 1A customer asks a questionOn your website, at any hour.
- Step 2The assistant answersWith your prices, services and opening hours.
- Step 3It books the appointmentIt offers free times and puts the booking in your NoLeadLost calendar.
- Step 4The customer is kept informedA confirmation right away, a reminder the day before.
- Step 5You stay in controlYou get a notification and can read along or take over anytime.
Answers the way you would give them
About your services, prices, opening hours, parking or warranty. The assistant knows your business and uses the tone that suits you, from friendly and casual to formal.
- Replies within seconds, also at weekends
- Asks the right follow-up questions for your trade
- Says honestly when it doesn't know
Product illustration. Names, times and prices are examples.
Product illustration. Names, times and prices are examples.
Appointments straight into your calendar
The assistant only offers times that really work: within your opening hours, with the right person and with enough time for the job. Bookings go into the calendar in your dashboard. The customer gets a confirmation, you get a notification.
- Respects schedules, breaks and holidays
- The right duration for each service
- Customers can cancel an appointment in the chat
Follow-ups that happen on their own
Every booking gets a confirmation right away and a reminder the day before. Follow-up sequences go further: a short message after a quote, an offer to rebook after a no-show, a check-in with customers who went quiet and a review request when the job is done. As soon as the customer replies, the messages stop.
- Booking confirmations and reminders: all plans
- Follow-up sequences (no-shows, quotes, quiet customers): Growth and Pro
Product illustration of a follow-up sequence.
Product illustration. Names and messages are examples.
Everything in one place
Every conversation and every appointment in one overview. You see right away which customers are waiting for you.
And also
Built for owners who want to do it right.
Learns from your own information
Give it your website, price list or terms. If it doesn't know something, it asks you once.
Step in whenever you want
Read every conversation, take over with one click and hand it back afterwards.
Your rules
Tone of voice, house rules, whether to mention prices: you decide how it talks to customers.
Knows your team
Schedules, days off and who does which service. No double bookings.
Honest and careful
Says it is digital, doesn't make up answers and masks payment card numbers and passwords.
Works on any website
Light, fast and in your own colours. Only runs on the domains you allow.
Industries
It knows your trade.
For each industry, the usual services, follow-up questions and house rules are ready to go. Here's what that looks like.
Ready for garages
- Asks for the licence plate
- Books services, inspections and diagnostics
- Only quotes starting prices
Ready for plumbers and heating engineers
- Asks for brand, model and error code
- Recognises emergencies and gives safety advice
- Books repairs and maintenance
Ready for salons
- Knows which stylist does what
- Uses the right duration per treatment
- Fills gaps in the schedule
Ready for electricians
- Explains prices and how you work
- Books site visits
- Sends large jobs straight to you
Ready for builders
- Collects the right details up front
- Books site visits
- Never gives a total price without a visit
Ready for estate agents
- Asks sellers and buyers the right questions
- Books valuations and viewings
- Shows you serious enquiries first
Ready for clinics
- Never gives medical advice
- Books intakes and follow-up visits
- Never asks for sensitive data
Example conversations to show how the assistant handles each trade. Names, times and prices are examples; your assistant uses your own.
Do the maths
What does a missed enquiry cost you?
Enter your own numbers and see what unanswered questions could cost you each month.
Possible missed revenue per month
€780
That is about 13 enquiries a month that go unanswered or get a reply too late.
An estimate based on your own numbers, not a guarantee.
Pricing
Set up once. Then one fixed monthly fee.
We set everything up with you: your services, FAQ, website install and a test run. You pay the setup fee once before the installation, and the monthly fee from the day you go live.
Starter
For a single location that wants every website question answered.
€495one-time setup
then €49/month
Excl. VAT or sales tax. Cancel monthly.
Every month
- Website chat
- 500 conversations per month
- Online booking in your calendar
- Booking confirmations and reminders
- Customer overview
- 2 users
Setup, done with you
- Your business details, services and prices
- Opening hours and staff schedules
- Knowledge base with your FAQ
- Chat installed on your website
- A test run together before going live
Growth
For teams handling enquiries through their website and WhatsApp.
€995one-time setup
then €99/month
Excl. VAT or sales tax. Cancel monthly.
Every month
- Everything in Starter
- 2,500 conversations per month
- Follow-ups for no-shows, quotes and quiet customers
- Review requests and rebooking offers
- Up to 10 users
Setup, done with you
- Everything in the Starter setup
- WhatsApp connected
- Follow-up sequences configured
Pro
For businesses with several locations and a high volume of enquiries.
€1,995one-time setup
then €199/month
Excl. VAT or sales tax. Cancel monthly.
Every month
- Everything in Growth
- 10,000 conversations per month
- Up to 50 users
- Priority support
- A training call with your team
Setup, done with you
- Everything in the Growth setup
- A training call with your team
A conversation is one customer chat or email thread; replies within it are free. Over your limit? We'll let you know and suggest the next plan; your chat keeps working. Prices in EUR. VAT or sales tax is added where applicable.
Why NoLeadLost exists
“Business owners are busy doing the work. That is exactly why enquiries get missed. I want no customer to walk away because nobody answered.”
Nouri Kuyl · Founder
Read the storyWhat is NoLeadLost, in one sentence?
A chat on your website that answers customer questions with your own information and books appointments straight into your calendar, also when you're busy or closed.
What does it cost?
A one-time setup fee and a fixed monthly fee, depending on the plan. Starter is €495 setup and then €49 per month. Prices in EUR. VAT or sales tax is added where applicable. Within your plan there is no charge per conversation.
What counts as a conversation?
A conversation is one customer chat or email thread; replies within it are free. If you go over your plan's limit, we'll let you know and suggest the next plan; your chat keeps working.
Do I set it up myself or do you?
We do, together with you. You request an installation, we plan it with you and set everything up: your services and prices, opening hours and staff, your FAQ, the install on your website and a test run together before it goes live. Then you receive an invitation and log in to a dashboard that is ready to use.
What do I get for the setup fee?
The full setup, done with you: your business details, services and prices, opening hours and staff, and a knowledge base with your frequently asked questions. We install the chat on your website and test it together with you before it goes live. You pay the setup fee once.
Are confirmations and reminders included?
Yes. Booking confirmations and appointment reminders are included in every plan. Follow-up sequences, for no-shows, open quotes and customers who went quiet, are part of Growth and Pro.
Am I tied to a contract?
No. You pay the setup fee once, before the installation, and then the monthly fee from the day you go live. You can cancel at the end of any month.
Does it work with my website?
Yes. The chat works on any website where you can add a small piece of code, such as WordPress, Wix, Shopify, Squarespace and Webflow. We install it for you during setup.
What if the assistant doesn't know the answer?
It doesn't make things up. It tells the customer it will check, hands the conversation to you and you get a notification. You answer once, the answer is added to your knowledge base, and next time the assistant knows it.
Can I step into a conversation myself?
Anytime. You can read every conversation as it happens, take it over with one click and hand it back to the assistant afterwards. You also decide what the assistant may do, such as booking on its own or mentioning prices.
Does it connect to Google Calendar or Outlook?
Not yet. Appointments are kept in the calendar in your NoLeadLost dashboard, and you get a notification for every new booking. Syncing with Google Calendar or Outlook is not available yet.
Which languages does it speak?
You choose the language your customers are served in: English, Dutch, German, French, Spanish, Italian or Portuguese. The chat window, emails and reminders follow that choice. The dashboard itself is in English only for now.
Can it send text messages (SMS)?
Not yet. Confirmations and reminders go out by email, or by WhatsApp when you have connected your WhatsApp Business number.
How does the assistant know when I'm available?
It uses your opening hours, your staff schedules, the length of each service and the appointments already booked. You add holidays and days off once. It won't book two customers in the same slot.
Will customers know they're talking to a digital assistant?
Yes, on purpose. The assistant says it is digital, uses the tone you choose and passes the conversation to a person when a customer asks for one.
What happens to my customers' data?
It is only used to help your customers. We don't sell anything and only share data with the providers needed to run the service, such as hosting, email delivery and the language model. Payment card numbers and passwords are automatically masked in chats. You can export all your data or erase a customer's data yourself under Settings, and we help with any other request.
Stop missing customers.
We set everything up with you: your services, FAQ, website install and a test run. You pay the setup fee once before the installation, and the monthly fee from the day you go live.